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Member Liaison
posted 10/16/23

This is an on-site, part-time role, averaging 20-25 hours per week.

Successful applicants will have the following:

— Experience in hospitality or community management in a specialized business environment like private clubs, luxury organizations, or development / fundraising
— Excellent written and verbal skills
— Self starter, highly organized and motivated, exceptional time management skills
— A high level of composure, professionalism, presentation skills, and problem-solving ability
— Excellent ability to prioritize, multi-task, and follow-through
— High emotional intelligence
— Enjoys working with diverse groups of people, especially in the LGBTQ+ community
— Eagerness to adapt and improve systems and procedures
— Polished personal presentation
— Interest in developing a unique and exceptional experience
— Flexible and open to non-traditional work hours (some evenings, weekends)

Job Summary
Develop and implement programs, projects and activities designed to increase and retain membership in the club. Represent the club in its relationships with members, prospective members, and guests.

Job Tasks (Duties)

— Serves as the main point of contact both internally and externally for all things membership related
— Follows up on all potential leads for new members
— Emails, calls, texts potential members to move them through the process to become a member
— Conducts tours for prospective members as-scheduled
— Works with management to implement strategies to meet club membership goals
— Promotes club activities via email, newsletters, social media, etc.
— Hosts prospective member functions as appropriate
— Works with management to determine markets or communities of potential new members
— Serves on applicable club committees to assure that members’ interests are consistently addressed
— Tracks membership data and reports to management each week
— Attends staff meetings
— Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members
— Reports approved new members to management to initiate proper administration of their memberships
— Ensures that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member

Reports to The Academy management

Collaborates closely with other team members

No direct reports

Work schedule/hours: Regular scheduled hours but must be flexible to work outside of normal business hours. 

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the club. 

Applicants from diverse backgrounds and sexual orientations are encouraged to apply.

The Academy is an Equal Opportunity Employer: The Academy is proud to be an equal opportunity workplace. Individuals seeking employment at The Academy are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws

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